Below are some of the most frequently asked questions from users when purchasing and using creative digital accessories. We hope this helps you quickly understand our products and services.

  1. What products do you sell?

Celestick INC primarily sells creative digital accessories, including:

Phone cases
Bluetooth headsets
Bluetooth speakers
Mice
Keyboards

We will continue to launch more technologically advanced products that combine design and practicality.

  1. Which devices are your products compatible with?

Different products may support different device models.

Please check the detailed specifications on the product page to confirm compatibility with your device.

If you have any questions, please contact customer service.

  1. How long does it take to ship after placing an order?

Generally:

Orders will be processed within 1–3 business days;

Logistics tracking information will be provided after shipment;

Actual delivery time may vary depending on the region and logistics conditions.

Delays may occur during holidays or promotional periods.

  1. Do you support international shipping?

No.

  1. How can I track my order’s progress?

After your order is shipped, you will receive a confirmation email containing the tracking number.

You can check the delivery status in real time through the logistics company’s official website or the order page.

  1. How to connect Bluetooth devices?

The general connection steps are as follows:

Power on the device;
Enable Bluetooth pairing mode;
Turn on Bluetooth on your phone, tablet, or computer;
Select the corresponding device name to complete the connection.

Please refer to the product manual for detailed instructions.

  1. Is the product covered by warranty?

If the product has a non-human-caused quality problem, please contact us promptly.

We will provide after-sales support or solutions based on the actual situation.

  1. Can I return or exchange the product?

Yes.
If you are not satisfied with the product or received a defective product, you can contact customer service to apply for a return or exchange within the specified time.

Please refer to the “Return Policy” for specific rules.

  1. Is payment secure?

Yes.
We use a secure encrypted payment system and process transactions through a third-party payment platform to ensure your payment security.

  1. Will it automatically renew?

No.

All Celestick INC products are one-time purchases:

No subscription service; No auto-renewal; No recurring charges.

Costs are only incurred when you place an order.

  1. Will the product color or appearance differ?

Due to factors such as monitor settings and shooting light, the actual color of the product may differ slightly from the picture. Please refer to the actual product.

Thank you for your support and trust in Celestick INC!

We will continue to provide you with better creative digital products and services.